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Returns Policy
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- Returns and Exchanges:

You can return or exchange your items within 14 days of receiving your package. If you wish to do so, simply email us at info@themptyindustry.com Do not forget to include "Refund" or "Exchange" as the email subject.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all tags must be attached.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the return address on your own! You will find a separate returns blank in your package.

Returns are free. However, if you wish to exchange your item y<span>ou will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.

- Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take a couple of days for the bank to process your refund.

Late or missing refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@themptyindustry.com

Do not forget to include "Late Refund" as your email subject!
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