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- I have placed an order. What now?

Thank you! After you order has been placed and paid, you will receive a confirmation email, and you will also receive a shipping notification email once your order has been shipped. All orders we send out are tracked, you will find your tracking number in the shipping confirmation.

Please note it may take up to 5 days to process your order.

- Delivery times:

We use SDEK for Domestic shipments in Russia, and DHL and UPS for shipments across the EU (including Monaco, Switzerland, and Liechtenstein). The delivery times will be shown to you at check out.

Generally the delivery times are as follows:

SDEK - 1-5 business days
DHL Express - 1-2 business days
DHL Saver - 4-5 business days
UPS - 4-5 business days

- Why don't you deliver to my country?

Currently, we only deliver to countries within the EU, as well as Russia, Monaco, Switzerland, and Liechtenstein. We can deliver to other countries, but you will need to place a custom order. You can do that by sending an email to info@themptyindustry.com with the email subject "Custom Order"
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